Return & Refund Policy
Effective Date: July 2026
At Prime Science Supplements, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned and how refunds are handled.
Return Eligibility
Due to the nature of dietary supplements and consumable products, returns are generally accepted only when products are:
- Unopened
- Unused
- In their original packaging
- In resalable condition
For health, safety, and quality assurance reasons, opened, used, or damaged products may not be eligible for return.
Return Request
If you need to return an eligible product, please contact us before sending the product back.
Please provide:
- Your order number
- Your name
- The product you wish to return
- The reason for the return
- Photographs where applicable
Do not send products back without receiving return instructions from us.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible after delivery.
We may request photographs of the product, packaging, shipping label, or other information to help us investigate the issue.
If the issue is confirmed, we may offer a replacement, refund, or other appropriate resolution.
Non-Returnable Products
Certain products may not be eligible for return, including:
- Opened supplements
- Used products
- Products that are not in resalable condition
- Products damaged after delivery due to customer handling
- Products purchased as final sale, where applicable
Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged product, a defective product, or an incorrect item being shipped.
Customers may be responsible for return shipping costs for returns based on customer preference or other reasons not caused by an error on our part.
Refused or Undeliverable Packages
If an order is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to accept the package, additional shipping costs may apply before the order can be reshipped.
Any refund for an undeliverable or refused package may be reduced by applicable shipping or handling costs.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled after it has been processed or shipped.
If an order has already been shipped, the return process may apply.
Contact Us
If you have questions about returns or refunds, please contact us:
Prime Science Supplements
Address:
14836 W Castille Way
Sylmar, CA 91342
United States
Phone: (818)-564-3573
Email: info@primesciencesupplements.com
Website: https://primesciencesupplements.com